Terms and Conditions

Man and Van Mitcham Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Mitcham provides man and van, removal, transport and related services. By making a booking, confirming a quotation, or allowing work to proceed, you agree to be bound by these Terms and Conditions. Please read them carefully before you use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings shown below.

Client means the person, firm or company requesting or accepting the services of Man and Van Mitcham.

We, Us, Our means Man and Van Mitcham as the provider of the services.

Services means any man and van, removal, transport, loading, unloading, packing, furniture assembly, storage handling, or related service that we agree to provide.

Goods means the items of property that are the subject of the services.

Booking means a confirmed request for services including an agreed time, date, service description and price or tariff.

2. Scope of Services

We provide man and van, household and office removals, collection and delivery, and related transport and handling services. The precise scope of services to be provided in any individual case will be as set out in our quotation or written booking confirmation.

We do not provide professional packing, specialist installation or disconnection of appliances, or handling of highly fragile, valuable or dangerous items unless expressly agreed in writing in advance and appropriately priced.

We reserve the right to refuse to transport or handle any item that we reasonably believe may be unsafe, illegal, improperly packaged, excessively heavy, or likely to cause damage to persons, property or the vehicle.

3. Booking Process

3.1 To request services, you must provide accurate information about the collection and delivery addresses, property access, parking arrangements, the nature and approximate quantity of goods, and any special requirements or restrictions.

3.2 Any quotation is based on the information you supply. If on arrival the actual work differs materially from the information provided, we may adjust the price, amend the work to be carried out, or refuse to proceed if it would be unsafe or unreasonable.

3.3 A booking is considered confirmed only when we have accepted your request and communicated confirmation. We may require a deposit or prepayment as a condition of confirmation.

3.4 You are responsible for ensuring that the details on your confirmation are correct. Any errors must be notified to us as soon as possible and may result in changes to the price or schedule.

4. Access, Parking and Your Responsibilities

4.1 You must ensure that there is suitable access for the vehicle at both collection and delivery points, including any necessary parking permissions, permits or visitor passes.

4.2 Any parking charges, fines or penalties incurred because of insufficient parking arrangements, incorrect information or breaches of local restrictions may be added to your final bill.

4.3 You must ensure that the premises are safe and reasonably clear for our staff to work and that stairways, lifts and access routes are available, suitable and not obstructed.

4.4 You are responsible for the proper packing of goods unless we have agreed to provide packing services. Fragile or valuable items must be appropriately protected.

5. Pricing, Quotations and Time-Based Charges

5.1 Our services may be charged on a fixed-price basis, an hourly rate basis, or a combination of both. The applicable charging method will be set out in the quotation or booking confirmation.

5.2 Where services are charged by the hour, the chargeable period begins when the vehicle arrives at the agreed collection address at the scheduled time, or at the time actually requested if later, and ends when the final item is unloaded or when the vehicle departs at your request, whichever is later.

5.3 Waiting time caused by delays outside our control, such as keys not being available, paperwork issues, or access being restricted, may be charged at the agreed hourly rate.

5.4 Quotations may be revised or additional charges may apply where work is extended due to inaccurate or incomplete information, delays outside our control, additional items not disclosed at the time of booking, or access issues that materially increase the time or effort required.

6. Payments

6.1 Unless otherwise agreed in writing, payment is due on completion of the service on the same day. We may require full or partial payment in advance or a deposit, especially for larger moves or long-distance work.

6.2 Payment must be made using a method acceptable to us, as advised at the time of booking. We reserve the right to decline certain payment methods.

6.3 If payment is not made when due, we may refuse to unload goods or withhold delivery until payment is received in full. We are not responsible for any resulting delays or costs.

6.4 Where credit terms have been agreed for commercial clients, invoices must be paid within the agreed period. We may charge interest on late payments at the statutory rate and recover reasonable collection costs.

7. Cancellations and Changes

7.1 You may cancel or reschedule your booking, subject to the provisions in this clause. All cancellations and changes must be notified to us as early as possible.

7.2 If you cancel more than 7 days before the scheduled service date, any deposit may be refundable at our discretion, less any reasonable administrative costs.

7.3 If you cancel within 7 days but more than 48 hours before the scheduled start time, we may retain part or all of the deposit or charge a cancellation fee to cover costs and lost bookings.

7.4 If you cancel within 48 hours of the scheduled start time, fail to be present, or are not ready for the move at the agreed time, we may charge up to the full quoted amount.

7.5 Any changes to dates, times, addresses or scope of work are subject to availability and may affect the price. We will advise you of any revised charges before confirming the change.

7.6 We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, accidents or legal restrictions. In such cases, our liability is limited to refunding any payments received for the affected booking or providing an alternative date where possible.

8. Your Declarations and Prohibited Items

8.1 You declare that the goods do not include prohibited or unsafe items such as explosives, ammunition, flammable substances, compressed gases, hazardous chemicals, illegal items, or perishable goods that may deteriorate.

8.2 You must notify us in writing before booking if any goods require special handling or present a particular risk, such as pianos, safes, large machinery, delicate antiques, or high-value items.

8.3 We are entitled to refuse to carry any item that we consider unsafe, illegal, improperly packaged, or beyond the physical capacity of our staff or vehicles.

9. Waste Regulations and Disposal

9.1 We operate in accordance with relevant waste and environmental regulations. We are not a general waste carrier and will not remove household refuse, builder's rubble, hazardous waste, or any materials for disposal unless this has been expressly agreed and appropriately charged.

9.2 Where we agree to remove items for disposal or recycling, you confirm that you have the right to dispose of those items and that they do not contain hazardous substances or controlled waste.

9.3 We may refuse to remove any item for disposal if we believe it would breach waste regulations or present a health, safety or environmental risk.

9.4 Any additional costs related to lawful disposal, recycling centre fees, or special handling charges may be passed on to you as part of the service fee.

10. Our Liability for Loss or Damage

10.1 We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations in this clause.

10.2 We are not liable for loss or damage arising from your failure to properly pack goods, secure fragile items, or provide accurate information about the nature or value of goods.

10.3 We are not liable for normal wear and tear, minor scuffs or scratches, or damage to items that are inherently weak, poorly constructed, or already defective.

10.4 We are not liable for loss or damage to the following types of items unless we have agreed in writing in advance to handle them with declared value and specific terms: cash, jewellery, precious metals, watches, important documents, data, artwork, antiques, collections, or any item of exceptional or sentimental value.

10.5 Our liability for loss of or damage to goods, where we are found to be at fault, is limited to a reasonable repair cost or the current market value of the item, whichever is lower, and subject to any overall cap notified to you at the time of booking.

10.6 We are not liable for any indirect, consequential, or economic losses, including loss of profit, loss of use, loss of opportunity, or emotional distress.

10.7 We are not responsible for damage to premises or property where such damage arises from existing structural weaknesses, defective fixtures, inadequate access, or where our staff have followed your instructions against our advice.

10.8 Nothing in these Terms and Conditions limits or excludes any liability that cannot be limited or excluded by law.

11. Claims and Time Limits

11.1 You must inspect goods and premises as soon as reasonably possible after completion of the service.

11.2 Any apparent loss or damage must be reported to us in writing as soon as reasonably practicable and in any event within 7 days of the service date. We may decline to consider claims made outside this period if the delay prevents proper investigation.

11.3 You must provide reasonable evidence of any loss or damage, including photographs, descriptions, and proof of value where relevant.

11.4 We may arrange to inspect damaged items and premises before any settlement is agreed.

12. Insurance

12.1 We maintain appropriate business and vehicle insurance as required by law. However, our insurance does not automatically provide full cover for all items and circumstances.

12.2 It is your responsibility to arrange any additional insurance you consider necessary to cover the full value of your goods during transit and handling.

13. Delays and Events Beyond Our Control

13.1 We will use reasonable efforts to adhere to agreed dates and times, but arrival and completion times are estimates and may be affected by traffic, weather, access issues or other factors beyond our control.

13.2 We are not liable for delays caused by events outside our reasonable control, including but not limited to road closures, accidents, breakdowns, extreme weather, civil unrest, or legal restrictions.

13.3 In such circumstances, we will make reasonable efforts to complete the service as soon as practicable or agree an alternative arrangement with you.

14. Customer Conduct

14.1 You and anyone acting on your behalf must treat our staff with respect and must not engage in abusive, threatening or unsafe behaviour.

14.2 We reserve the right to withdraw our staff and terminate the service immediately if they are subjected to unreasonable risk, harassment or abuse. In such cases, you may remain liable for charges incurred up to that point and for any loss arising from the termination.

15. Data Protection and Confidentiality

15.1 We will handle any personal information that you provide to us in accordance with applicable data protection laws.

15.2 We will only use your details to manage your booking, provide the services, take payment, and, where permitted, inform you about relevant services. We will not sell your personal data to third parties.

16. Variation of Terms

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to that booking.

16.2 Any variation to these Terms and Conditions agreed for a particular booking must be recorded in writing to be valid.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.

18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the services provided.

By proceeding with a booking and using the services of Man and Van Mitcham, you confirm that you have read, understood and agreed to these Terms and Conditions.



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Everybody wants to have the easiest move they possibly can and if you hire us, you will have the smoothest and easiest move you could wish for. Our man and van service is highly respected and adored. We respect our customers and they respect us. So if you would like help with your move, opt for our excellent and affordable man with a van service in CR4. You’ll be more than happy with the results! So call our man and van Mitcham now for a free quote and treat yourself to terrific moving experience!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Mitcham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 34 Gorringe Park Ave
Postal code: CR4 2DG
City: London
Country: United Kingdom

Latitude: 51.4174830 Longitude: -0.1605780
E-mail:
[email protected]

Web:
Description: All over Mitcham, CR4 there is no moving task that our competent and trained man with van crews cannot do. Book their service now.
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