Privacy Policy

Man and Van Mitcham Privacy Policy

This Privacy Policy explains how Man and Van Mitcham collects, uses, discloses and protects personal data relating to our customers and prospective customers. It applies to all Man and Van Mitcham customers and service users in our operating area, including anyone who contacts us to request information, a quotation, or to make a booking.

Who we are and scope of this policy

Man and Van Mitcham provides removal, delivery and related transport services to individuals and businesses. In providing these services we act as a data controller, which means we determine how and why personal data is processed.

This Privacy Policy applies to personal data collected through our website, by telephone, in person, in writing and via any other communication channels we use to interact with customers in our service area.

Personal data we collect

We collect and process different categories of personal data depending on how you interact with us and which services you use. The types of data we may collect include:

Identification and contact details: name, address, collection and delivery addresses, email address, and any other contact details you choose to provide.

Service and booking details: dates and times of service, nature of the items to be moved, access details at collection and delivery locations, any specific instructions you provide, and information relating to quotes, bookings and invoices.

Communication records: information you provide when you contact us, including enquiries, feedback, complaints, and any correspondence or notes of conversations.

Payment and transaction information: information about payments you make to us and related transaction details. We do not store full payment card details if a third-party payment processor is used.

Technical and usage data: limited information about how you use our website or online forms, such as pages visited, time and date of visits and basic device information, where this is collected through essential cookies or similar technologies.

How we collect personal data

We collect personal data directly from you when you:

Request a quotation or information about our services.

Make a booking or enter into a contract with us.

Communicate with us by telephone, in writing, in person or through any online form we may provide.

Provide feedback or make a complaint.

We may also receive personal data about you from third parties, for example where someone books our services on your behalf or provides your details as a contact person at a collection or delivery address.

Lawful bases for processing

We process personal data only when we have a lawful basis under the UK General Data Protection Regulation and associated data protection laws. The main lawful bases we rely on are:

Contract: where processing is necessary to provide a quotation at your request, to enter into a contract with you, or to perform our contract, for example to arrange and carry out a move or delivery.

Legal obligation: where we must process personal data to comply with legal and regulatory requirements, such as record keeping, tax and accounting obligations.

Legitimate interests: where processing is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling enquiries and complaints, protecting our business, and maintaining appropriate records.

Consent: where you have clearly given us permission to process your personal data for a specific purpose. When we rely on consent, you can withdraw it at any time.

How we use personal data

We use your personal data for the following purposes:

To provide quotations and respond to enquiries.

To create and manage bookings, including planning routes, allocating vehicles and personnel, and carrying out moves and deliveries.

To communicate with you about your booking, including confirmations, changes, queries and follow-up communications directly related to the service.

To manage payments, issue invoices and maintain financial records.

To manage our relationship with you, including handling feedback, resolving complaints and providing customer support.

To maintain internal records, improve our services and ensure the efficient and secure operation of our business.

To comply with legal obligations and respond to lawful requests from regulatory or law enforcement authorities.

Data sharing and processors

We may share your personal data with trusted third parties where necessary and lawful, including:

Service providers and contractors who help us deliver our services, such as drivers, vehicle providers, storage providers or subcontracted movers, where access to personal data is necessary for them to perform their duties.

Professional advisers including accountants, legal advisers and insurers who may need access to records as part of providing their services to us.

Payment service providers that process payments and manage transactions on our behalf.

IT and systems providers that support our business operations, including hosting, data storage and communication tools.

Regulators, law enforcement bodies and other authorities where required by law or where necessary to protect our rights, property or safety, or the rights, property or safety of others.

Where we use third parties to process personal data on our behalf, they act as data processors and are required to follow our instructions, keep your data secure and use it only for the purposes we specify in accordance with data protection law.

International transfers

Our primary operations and data storage are intended to be within the United Kingdom or other locations within the European Economic Area. If personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or ensuring that the destination country has an adequate level of protection recognised by data protection authorities.

Data retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

In general, we retain:

Quotation and enquiry records for a period necessary to manage follow-up communications and business records.

Booking, invoice and transaction data for the period required by tax and accounting laws and to handle any potential disputes or claims.

Communication and complaint records for a period necessary to manage our relationship with you and demonstrate how we handled any issues raised.

When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with an identifiable individual.

Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include restricting access to personal data to individuals who need it for legitimate business purposes, using appropriate physical and digital security measures and reviewing our procedures regularly.

While we strive to protect your personal data, no system can be completely secure. We cannot guarantee the absolute security of information transmitted to or by us, but we endeavour to protect it in accordance with applicable laws and good industry practice.

Your data protection rights

You have a number of rights in relation to your personal data under data protection law. These include:

Right of access: you can request confirmation that we process your personal data and obtain a copy of that data, together with certain information about how we process it.

Right to rectification: you can request that inaccurate or incomplete personal data be corrected or updated.

Right to erasure: in certain circumstances you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: you can ask us to restrict how we use your data in certain situations, such as while we investigate a concern you raise about its accuracy.

Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request a copy of the personal data you have provided to us in a commonly used, machine-readable format and ask us to transmit it to another controller where technically feasible.

Right to object: you can object to processing based on our legitimate interests where you believe your rights and freedoms outweigh those interests. We will consider your objection and stop processing unless we have compelling legitimate grounds or need to continue for legal reasons.

Right to withdraw consent: where we rely on consent as the lawful basis for processing, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can attempt to resolve any concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. The latest version will always apply to the personal data we hold and will state the date it was last updated. We recommend you review this Privacy Policy periodically to stay informed about how we use and protect your personal data.



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Contact us

Company name: Man and Van Mitcham Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 34 Gorringe Park Ave
Postal code: CR4 2DG
City: London
Country: United Kingdom

Latitude: 51.4174830 Longitude: -0.1605780
E-mail:
[email protected]

Web:
Description: All over Mitcham, CR4 there is no moving task that our competent and trained man with van crews cannot do. Book their service now.
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