Terms and Conditions for Man And Van Mitcham

These Terms and Conditions set out the basis on which Man And Van Mitcham provides moving, transport, collection, and related man and van services within the UK. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before placing an order. These terms are designed to protect both parties by setting clear expectations around service scope, pricing, access, responsibility, cancellations, and legal compliance.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the Man And Van Mitcham name, and references to “you” or “the customer” mean the person or business requesting the service. The terms apply to all bookings, whether made by phone, email, online form, or any other agreed communication method. They also apply to additional services requested after the original booking, unless we agree otherwise in writing.

Our services may include loading, transporting, unloading, collection, delivery, and the movement of household, office, or general goods. Where applicable, we may also provide support with single items, part-loads, furniture transport, and relocation tasks. Any service not expressly agreed in advance is outside the scope of the booking. We reserve the right to refuse any request that would be unsafe, unlawful, impractical, or inconsistent with these terms.

1. Booking Process

A booking is only confirmed when we have accepted your request and, where required, received any deposit or advance payment agreed at the time of booking. An initial quotation may be provided based on the information you supply, including the type and quantity of items, access conditions, distance, time frame, and any special handling needs. If the information changes, the quotation may also change.

You must provide accurate and complete details when requesting a man and van quote. This includes the collection and delivery addresses, floor levels, lift access, parking conditions, item dimensions, and any bulky, fragile, or heavy goods. If the information is incomplete or inaccurate, we may revise the price, alter the vehicle or team size, or decline the job. We are not responsible for delays or additional costs caused by incorrect information provided by the customer.

Any time slots, arrival windows, or collection times are estimates unless we specifically confirm a fixed time. While we aim to arrive on time, traffic, weather, loading delays, or earlier jobs may affect timing. We will use reasonable efforts to keep you informed of delays, but we are not liable for knock-on costs caused by circumstances outside our reasonable control.

2. Payments and Charges

All charges are based on the agreed quotation, which may be calculated by hourly rate, fixed fee, mileage, job size, or a combination of these factors. Unless stated otherwise, our prices exclude additional costs such as tolls, parking fees, congestion charges, waiting time, storage, ferry costs, or disposal fees. Any extras that arise during the job may be added to the final invoice if they were not included in the original price.

Payment terms will be confirmed before the service begins. We may require a deposit to secure the booking, especially for larger removals, same-day requests, or high-demand periods. The balance is usually due on completion of the work unless another arrangement has been agreed in writing. We accept payment by the methods notified at the time of booking and may request immediate payment if a booking is made at short notice.

If payment is not made on time, we may charge reasonable recovery costs and interest in accordance with applicable UK law. We may also suspend or refuse further services until outstanding amounts are paid in full. Any disputed invoice must be raised promptly and in good faith. You must still pay the undisputed portion of the invoice while the issue is being reviewed.

3. Customer Responsibilities

It is the customer’s responsibility to ensure that access is safe and suitable for the service booked. This includes arranging parking permissions where needed, ensuring pathways are clear, protecting floors and walls if required, and making sure items can be collected or delivered without undue obstruction. If we are delayed because access is blocked, parking is unavailable, or entry cannot be gained, waiting charges may apply.

You must ensure that all items are adequately packed, labelled, and ready for transport unless we have agreed to pack or prepare them ourselves. Fragile items should be protected appropriately, and hazardous items must not be included unless specifically accepted by us in advance and lawfully permitted. We are entitled to inspect goods before loading and may refuse any item that appears unsafe or unsuitable.

The customer must be present, or ensure an authorised representative is present, at both collection and delivery where required. If no one is available to release or receive items, we may store the goods temporarily at your risk and cost, or return them to the original address if practicable. Any repeated failed delivery attempts may result in additional charges.

4. Cancellations, Amendments, and Delays

You may request to cancel or amend a booking, but cancellation charges may apply depending on the notice given and the resources already allocated. Where a deposit has been paid, it may be retained in whole or in part to cover administration, loss of opportunity, or work already undertaken. For larger or time-sensitive bookings, stricter cancellation conditions may apply, and these will be explained at the time of confirmation.

If you wish to reschedule, we will do our best to accommodate the new date, subject to availability. However, a new quotation may be required if the scope, timing, location, or job size changes. We are not obliged to honour the original price if the service details differ materially from those originally agreed.

We may cancel or postpone a booking if circumstances beyond our control make performance impossible or unsafe. This includes severe weather, accidents, breakdowns, road closures, staff illness, legal restrictions, or events amounting to force majeure. In such cases, we will aim to notify you as soon as reasonably possible and, where practical, arrange an alternative time. Our liability for cancellation in these circumstances is limited to any sums paid for services not yet performed.

5. Liability and Damage

We will take reasonable care when handling your goods, but our liability is limited to loss or damage caused by our proven negligence, subject to the exclusions in these terms. We are not responsible for pre-existing damage, items that are inadequately packed, hidden defects, wear and tear, or damage caused by the inherent nature of the item. Customers should inspect goods before and after the move wherever possible.

Unless otherwise agreed in writing, our service does not include specialist insurance for high-value items, antiques, artwork, collectibles, or irreplaceable personal effects. If you need enhanced cover, you should arrange suitable insurance in advance. You are responsible for declaring any item of exceptional value before the booking is confirmed so we can decide whether we can safely and reasonably transport it.

We shall not be liable for indirect, consequential, or economic losses, including loss of profit, loss of business, missed deadlines, or emotional distress, except where such liability cannot legally be excluded. Our total liability for any claim arising from a booking will not exceed the amount paid for the relevant service, except where a higher limit is required by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.

6. Waste Regulations and Disposal

If our man and van service includes removal or disposal of waste, all waste-related work will be carried out in accordance with UK waste legislation and applicable environmental rules. We may only remove waste that has been agreed in advance and that we are legally permitted to carry. Waste must be accurately described by you, and we may request information about the nature, volume, and origin of the materials before accepting the job.

We do not accept hazardous, toxic, explosive, medical, or contaminated waste unless we have specifically agreed otherwise and are authorised to do so. The customer must not conceal prohibited items among general waste. If prohibited or undeclared waste is discovered, we may refuse to transport it, charge for any additional handling, and report the matter if required by law.

Where waste is collected for disposal, you confirm that you have the right to transfer it to us and that the waste is not subject to any legal restriction preventing transfer. We may use licensed facilities, approved carriers, and lawful disposal routes as required. Once waste has been lawfully collected for disposal, title and responsibility transfer in accordance with the service agreement, except where the waste was misdescribed or unlawfully supplied by the customer.

7. Property, Access, and Handling

We will handle items with reasonable care and use appropriate methods for loading and unloading, but some disassembly, reassembly, or lifting may be necessary depending on the access conditions and item design. Unless specifically agreed, we do not guarantee to dismantle complex furniture, disconnect appliances, or remove fixed fittings. Any assistance provided beyond the original scope may be chargeable.

You are responsible for ensuring that appliances have been properly disconnected by a competent person before collection, and that all liquids, loose contents, and dangerous materials are removed. We are not liable for leaks, spills, or contamination caused by items that were not adequately prepared. If we believe an item is unsafe to move in its current condition, we may refuse it without liability.

Where access requires stairs, narrow hallways, difficult parking, long carries, or the use of carrying equipment, additional time or charges may apply. We will always aim to work efficiently and professionally, but the customer accepts that moving services can involve practical constraints beyond our control. Any estimate given before the job starts is based on the information available at that time.

8. Complaints and Claims

If you believe a problem has occurred, you should notify us as soon as reasonably possible and provide full details of the issue. Claims for damage, shortage, or loss should be supported by photographs, a description of the affected item, and any relevant supporting information. We may require access to inspect the item or evidence of repair or replacement costs before any claim is considered.

We will assess complaints fairly and in good faith, and we may offer repair, replacement, refund, or another reasonable remedy where appropriate. Any remedy will depend on the nature of the issue and the evidence provided. We are not obliged to accept a claim where the loss or damage was caused by circumstances outside our responsibility or by the customer’s own acts or omissions.

Any claim must be submitted within a reasonable period after the service date and, in any event, within any legal limitation period that applies. Failure to notify us promptly may make it harder to investigate the matter and may reduce or prevent recovery. This clause does not affect your statutory rights under UK consumer law.

9. General Legal Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal obligations, or business practices. The version in force at the time of your booking will generally apply unless a later version is required by law or agreed by both parties. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

No waiver by us of any breach or failure to enforce a term shall be treated as a continuing waiver. Any delay or failure to exercise a right does not prevent us from exercising that right later. These terms, together with the quotation or booking confirmation, form the entire agreement between you and us for the relevant service, unless a separate written contract states otherwise.

Governing law: These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. By booking a Man And Van Mitcham service, you confirm that you understand and accept these terms.